How to set and change your primary Netflix location

If you’re a Netflix user in the US, you’ve no doubt heard that the streaming giant has cracked down on password sharing, and has policies and payment options for customers who use the service outside of their “household,” also known as their “primary location.”

Netflix has rolled out this new policy as planned In CanadaNew Zealand, Portugal, and Spain, which require customers to select and set the primary location for a Netflix account used “where you primarily watch Netflix, and associated with your home Wi-Fi (or cable) network and the devices connected to it.”

We’ll cover this in more detail below, but if you want to get started now, do the following to begin the process of setting up or changing your primary location on Netflix:

  • Log in to Netflix > access the left menu > select “Get Help” > “Manage home location”.

Once your primary location is set, as long as everyone accessing the account lives in the same household, everything works as it should. You can even travel and use the account normally outside of your primary location, like at a second home or vacation cottage or something, for up to 30 days. If it’s more than 30 days, you’ll need to declare a new primary location using the TV and internet connection at the new location. However, if anyone uses the account at the “old” primary location at the same time they will be considered a travel member and cut off, or they will have to request a temporary access code that will give them access for seven days.

Alternatively, if this is too much and it makes more sense for some users to have their own access, you can add up to two people outside your household to your Netflix account for an additional monthly fee of $8 per month. Canada, so we can probably expect something similar here. Existing profiles can be moved and all have their own login and password, as well as personalized recommendations.

This may all seem confusing and intimidating, but honestly setting up and changing key locations is easy. Here’s how.

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How to set and update your primary location on Netflix

Setting a primary location for a Netflix account is easy, but must be done via a TV connected to your home network with the Netflix app. This cannot be done via a decoder like Apple TV or Roku device.

Step 1: From a TV connected to a Wi-Fi network or wired internet network at your home location, sign in to Netflix and access it House screen.

Step 2: With the TV remote, press left to access menu.

A Netflix home screen to find out how to set your home location – get help.

Derek Malcolm/Digital Trends

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Step 3: From there, select Get help Then Manage key locations.

A Netflix manages primary location selection to find out how to set the primary location.

Derek Malcolm / Digital Trends

Step 4: Here you’ll choose where you want the verification link to be sent — too Set via Email or Organized by Text. A link will be sent wherever you choose, but make sure this information is entered into your account profile.

Notes: The verification link will expire after 15 minutes, so don’t be slow. If the validity period expires, you can choose Resend Email or Resend Text or, if you are distracted by more important matters, you can choose Remind me later.

A Netflix screen to find out how to set the primary location.

Derek Malcolm / Digital Trends

Step 5: Open your email or text message and select it Review Request link where you will find options to choose from Set Primary Location. You know what to do.

A Netflix screen to find out how to set the primary location.

Derek Malcolm / Digital Trends

Step 6: Confirmation that the primary location has been set will appear on your TV screen, and you will also get a confirmation email. Now you are ready to start watching.

Step 7: If you need to change your primary location, just follow the same steps over the TV and Wi-Fi network in the new location.

In general, Netflix’s password sharing crackdown won’t affect you as much if you haven’t used the service for more than 30 days, in a location outside of where you set your primary location.

If this doesn’t work for you — like if you have kids who are in college and access your account throughout the school year — you might want to consider adding them as a new user from outside your home. This will add additional costs to your monthly Netflix bill, but you can export your profile and all its preferences to a new account. If there’s a solution (and we’re sure there will be), we’ll make sure to update this post.

Frequently Asked Questions

How do I change location on Netflix?

Here’s how to change your location on Netflix:

  1. From the Netflix home screen, access the left menu, and select “Get Help”
  2. Select “Manage primary location”.
  3. Select the method to receive the verification link: “Set by Email” or “Set by Text”.
  4. Open your email or text message, and click the “Request Review” link where you will be promoted to “Set Primary Location.”
  5. A confirmation will appear on your TV screen, and you will also get a confirmation email.

How does Netflix’s new home location work?

Once you’ve set your new primary Netflix location, you can use your account from home as much as you like. You can also use your Netflix subscription on the go for up to 30 days. If you want to use it longer than outside your normal location, you will have to update your profile again with a new primary location.

What if the primary location on Netflix is ​​wrong?

If your primary location displays something other than your actual location, you may have a VPN enabled that is providing false information. If that happens, try disabling your VPN, then restarting Netflix.

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